Return & Refund Policy

At ZOONAY, customer satisfaction is important to us. We handle eligible return and refund requests fairly and in accordance with applicable UAE consumer requirements.

Return Eligibility

If you wish to request a return, contact our customer support team promptly after receiving your order. To be eligible, the product should generally be unused, in its original condition, and with its original packaging, accessories, and labels where applicable.

Damaged, Defective or Incorrect Products

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible and provide your order information along with clear photographs or other relevant evidence.

Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, particularly opened or used hygiene-sensitive, personal-care, beauty, or other products unsuitable for return for health or hygiene reasons.

Refunds

Once an eligible return is received and reviewed, approved refunds will be processed using the applicable refund method. The time required for funds to appear may depend on the payment provider or financial institution.

Return Shipping

Return shipping charges may apply depending on the reason for the return. Where an item is confirmed to have been supplied incorrectly, damaged, or defective, the appropriate resolution will be provided in accordance with applicable requirements.

To request assistance, contact:

Email: shoppurepick@gmail.com
Phone: +971 50 104 5227